Neocate Formula Users PLEASE Read and pass on!!

This has some very IMPORTANT information that needs to have many sets of eyes and ears out for. I am taking this from other posts and some of this has my words and some of this the words of others. PLEASE take this information seriously, take note, and pass this on.

This is very important that ALL of you keep your eyes and ears open. If you see people posting about their GI kid suddenly getting worse, ask about them being on Neocate. I know this this may sound crazy and more crazy to assume that their child/ren are on Neocate. At this point, I believe the efforts of all informed will SAVE lives. There are already children that are sick and even if the mom knows there was something wrong with the formula, the docs won't believe it until they see enough. By then, too many children have suffered.

This is IMPORTANT for those parents experiencing issues with the new Neocate label switch, please call 1-800-365-7354 press option 2 then press option 2 again and that will get you though to the Nutrition center.

Ask for Christine ONLY. It appears these new cans have prebiotics in them by mistake and that is why our children are having RED and RAW butts along with itching, etc.

She will ask for:

• the Lot Number, EXP date, MFD date and the time stamp.
• want to know the time frame in which the issues first occurred.
• In some cases the reactions are within the first 24 hrs, others are delayed.
• It is of utmost importance to remain calm and be supportive of how much Neocate UNFLAVORED W/O PREBIOTICS has helped your child.
• PLEASE CALL AS SOON AS POSSIBLE
• Again: Ask for Christine ONLY and keep record of everything you discussed.

Thanks so much. Let us HOPE that Neocate has made a mistake (far better) then for our children to suffer with no other alternatives.

• For most children on Neocate, Neocate is our last hope.

Further dates update and information:
Parents have spoken with their local complaint department for the FDA. The refreshing side is that with a formula (infant or child) they quote "immediately respond to complaints because in training they are told that their most important job is to protect the babies from (situations like this)."

Follow the link you to a page that you may use to call ONLY if you have already exhausted Neocate and given them your information FIRST. 

The FACT that this is a medical formula means that cross-contamination and possible "trace" amounts in their can HAVE to be labeled. Christine has stated (to other parents) that they (Neocate) DO NOT treat the rice/inulin/fos as for example the way you would treat peanut allergies in a plant made is upsetting other parents. Neocate HAS to know as parents of children with SEVERE food allergies, Eosinophilic reactions, severe GI issues, or their specific medical reason for Neocate that this is NOT ACCEPTABLE!

When you contact Neocate or the FDA, PLEASE have this information on hand:

• all of your contact information
• the cans in question with the label
• be ready to talk about your child's medical condition
• be ready to talk about the timeline in detail up to the hour if you can as to how you came to this conclusion
• be ready to talk in detail about how Neocate has responded. (so far they have been nothing but positive and respectful with everyone!)

Please for those of us with children who could be hospitalized from this mess do NOT share your lot numbers or dates/timestamp with others at this point. Eventually if there is a recall...they WILL announce it!

http://www.fda.gov/Safety/ReportaProblem/ConsumerComplaintCoordinators/default.htm